How can we help?

A code isn’t accepted

• Codes depend on the time. Make sure your computer sets its clock automatically (in your system’s date and time settings).
• Check that you picked the account for this website; the one for the current site is at the top of Twofold.
• If the code was about to change, wait for the next one and try again.

Autofill doesn’t appear

• Open Twofold → Settings and check that Detect 2FA fields on websites is on, and that Chrome’s permission was allowed.
• Click inside the code field: the panel appears when the field is focused.
• If the account isn’t linked to this site yet, open Twofold and press Fill, or press Alt+Shift+F. Twofold remembers the site afterwards if “Remember sites I use codes on” is on.

Google Drive won’t connect

• Make sure Chrome is signed in to your Google account (profile picture, top right).
• When Google asks for permission, choose Allow.
• Install Twofold from the Chrome Web Store. Copies loaded by hand have a different extension ID, and Google refuses their sign-in.

Restoring on a new computer

1. Install Twofold.
2. Turn on the same sync you used before (Chrome Sync or Google Drive) and enter your master password, or choose Restore from file with your backup.
3. Your accounts and passkeys come back. Restoring never overwrites anything.

I forgot my master password

Your vault can’t be opened without it, and nobody can reset it. If you have backup codes from each website, use them to sign in and set up two-step verification again. Then keep your new password somewhere safe.

Contact us

Use the Support tab on the Twofold page in the Chrome Web Store. We read every message.

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